Terms of Service

Hotel Alpina Rauris

The general terms and conditions for the hotel industry in the version dated November 15, 2006 apply.

Our bank details for down payments:

Account for: Thomas Prommegger GmbH
Raiffeisenkasse Taxenbach

IBAN AT93 3506 40000021 1136



In the case of a fixed reservation, we ask you for a deposit.
When using IBAN and BIC (Swift), a transfer within the EU does not cost you more than a domestic transfer.


Free cancellation guarantee up to 2 days before arrival due to Covid19 for summer 2021

(valid for stays until October 17th, 2021 and for stays from December 9th, 2021 to April 18th, 2022)

Stays from May 20th, 2021 – April 18th, 2022

So that you can plan your vacation carefree,
we guarantee you a free cancellation option should one of these reasons exist:

  • Travel warning of the highest level for the Salzburger Land
  • In the event of a new lockdown
  • In the event of a border closure
  • If you get COVID 19 (presentation of the positive test result)
  • Should you have to be in quarantine (confirmation from a doctor)

Should one of these cases occur, we will of course cancel your booking free of charge.
For the down payment you will receive a voucher, which you can redeem at any other desired date.

Third party bookings have their own cancellation policies.

Best prices and cancellation guarantee for direct bookings!


General cancellation

The cancellation fees are calculated according to the AGBH. These are in Section 5 Para. 5.5 – 5.6

up to 3 months before arrival 3 months to 1 month before arrival1 month to 1 week before arrival 1 week before arrival
for free 40% 70% 90%

In the event of late arrival or early departure, the entire travel price will be due minus the costs for meals not consumed.

In order to avoid unnecessary cancellation costs, we strongly recommend that you take out travel cancellation insurance. This is also offered by us in cooperation with Europäische Reiseversicherung. https://start.europaeische.at/index.php?key=hsp&AGN=10011934

Payment options:
Payment by EC card, Maestro, ATM or cash
Payment by credit card is possible!

What else you should know:

  • The prices are per person and night including taxes, but excluding local tax of EUR 2.00. Unless otherwise described in the offer.
  • If you book with breakfast only, we will make you an offer on request!
  • For dogs we charge € 20,- per day without food. Please bring a basket or a blanket for your four-legged friend! We ask for your understanding that the dog cannot be taken into the dining room.
  • The rooms are available from 2 p.m. on the day of arrival.
  • On the day of departure, we ask you to vacate the room for cleaning by 10:30 am.
  • If you arrive after 6 p.m. we ask you to give us a call.
  • We also accept credit cards (VISA and Mastercard). Payment of the invoice in cash or with an EC card
  • Bathrobes are provided free of charge
  • All rooms have free WiFi and a new flat screen TV
  • 10% discount for all hotel guests in our partner company Ski School Adventure
Newsletter Hotel Alpina RaurisBe the first to find out about great offers and news of the Hotel Alpina in Rauris. Sign up here for the newsletter. You can cancel your newsletter subscription at any time. Unsubscribe.
Subscribe Newsletter
#alpinarauris Show more posts
Wir machen eine kleine Pause!... und starten am 15.12.2022 in die Wintersaison.

Unser Reservierungsteam ist gerne von Montag bis Freitag von 08.00 bis 14.00 Uhr für Sie erreichbar. Senden Sie uns gerne eine E-Mail an: info@hotel-alpina-rauris.at oder rufen sie uns an unter +43 6544 65 62. Gerne beantworten wir Ihre Anfragen und Anliegen so schnell wie möglich.

Wir freuen uns schon, Sie bald wieder hier bei uns begrüßen und verwöhnen zu dürfen.

Ihr Alpina Team