General Terms and Conditions

Hotel Alpina Rauris

The General Terms and Conditions for the Hotel Industry in the version dated November 15, 2006 apply.

Our bank details for advance payments:

Account in the name of: Thomas Prommegger GmbH
Raiffeisenkasse Taxenbach

IBAN AT93 3506 40000021 1136


Down payment:

For fixed reservations we ask for a deposit.
If you use IBAN and BIC (Swift), a transfer within the EU will cost you no more than a domestic transfer.


Changing and canceling a booking

Of course you can change or cancel bookings.

However, please note our cancellation conditions


What are the cancellation terms at Hotel Alpina?

We adhere to the cancellation conditions of the General Terms and Conditions of the Austrian Hotel Industry as amended in 2006.

  • up to 3 months before arrival – no cancellation fees
  • 3 months to 1 month before arrival – 40% cancellation fee
  • 1 month to 1 week before arrival – 70% cancellation fee
  • In the last week and no show – 90% cancellation fee

Our tip: In times of Corona, we particularly recommend a

Travel cancellation insurance with our partner Europäische Versicherung.


Cancellation General

Cancellation fees will be charged in accordance with the AGBH. These are set out in § 5 para. 5.5 – 5.6

up to 3 months before arrival 3 months to 1 month before arrival1 month to 1 week before arrival 1 week before arrival
free of charge 40% 70% 90%

In the event of late arrival or early departure, the entire travel price is due less the cost of meals not taken.

To avoid unnecessary cancellation costs, we strongly recommend that you take out travel cancellation insurance. This is also offered by us in cooperation with Europäische Reiseversicherung.

Payment options:
Payment by EC card, Maestro, ATM or cash
Payment by credit card is possible!

What else you should know:

  • The prices are per person and night including taxes, but excluding local tax of Euro 2.00. Unless otherwise described in the offer.
  • If you book with breakfast only, we will make you an offer on request!
  • For dogs we charge € 25,- per day without food. Please bring a basket or blanket for your four-legged friend! We ask for your understanding that dogs cannot be taken into the dining room.
  • The rooms are available from 15.00 on the day of arrival.
  • On the day of departure we ask you to vacate the rooms by 10:00 for cleaning.
  • If you arrive after 6.00 pm, please contact us by telephone.
  • We also accept credit cards (VISA and Mastercard) Payment of the invoice also in cash or by EC card
  • Bathrobes are provided free of charge
  • All rooms have free WiFi and new flat-screen TVs
  • 10% discount for all hotel guests at our partner ski school Adventure
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