Terms of Service

Hotel Alpina Rauris

The general terms and conditions for the hotel industry in the version dated November 15, 2006 apply.

Our bank details for down payments:

Account for: Thomas Prommegger GmbH
Raiffeisenkasse Taxenbach

IBAN AT93 3506 40000021 1136



In the case of a fixed reservation, we ask you for a deposit.
When using IBAN and BIC (Swift), a transfer within the EU does not cost you more than a domestic transfer.


Modification and cancellation of a booking

Of course you can change or cancel bookings.

However, please note our cancellation policy


What are the cancellation conditions at the Hotel Alpina?

We adhere to the cancellation conditions of the General Terms and Conditions of the Austrian Hotel Industry in the 2006 version.

  • up to 3 months before the day of arrival – no cancellation fees
  • 3 months to 1 month before the day of arrival – 40% cancellation fee
  • 1 month to 1 week before the day of arrival – 70% cancellation fee
  • In the last week and no show – 90% cancellation fee

Our tip: In times of Corona, we particularly recommend one

Travel cancellation insurance with our partner the European insurance complete.


General cancellation

The cancellation fees are calculated according to the AGBH. These are in Section 5 Para. 5.5 – 5.6

up to 3 months before arrival 3 months to 1 month before arrival1 month to 1 week before arrival 1 week before arrival
for free 40% 70% 90%

In the event of late arrival or early departure, the entire travel price will be due minus the costs for meals not consumed.

In order to avoid unnecessary cancellation costs, we strongly recommend that you take out travel cancellation insurance. This is also offered by us in cooperation with Europäische Reiseversicherung. https://start.europaeische.at/index.php?key=hsp&AGN=10011934

Payment options:
Payment by EC card, Maestro, ATM or cash
Payment by credit card is possible!

What else you should know:

  • The prices are per person and night including taxes, but excluding local tax of EUR 2.00. Unless otherwise described in the offer.
  • If you book with breakfast only, we will make you an offer on request!
  • For dogs we charge € 25,- per day without food. Please bring a basket or a blanket for your four-legged friend! We ask for your understanding that the dog cannot be taken into the dining room.
  • The rooms are available from 2 p.m. on the day of arrival.
  • On the day of departure, we ask you to vacate the room for cleaning by 10:30 am.
  • If you arrive after 6 p.m. we ask you to give us a call.
  • We also accept credit cards (VISA and Mastercard). Payment of the invoice in cash or with an EC card
  • Bathrobes are provided free of charge
  • All rooms have free WiFi and a new flat screen TV
  • 10% discount for all hotel guests in our partner company Ski School Adventure
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