Most common questions!
So enjoy your relaxed vacation!
In order to guarantee you a safe vacation, we of course adhere to the given measures!
The general cancellation conditions apply:
NEVER TRAVEL WITHOUT PROTECTION! We strongly recommend that you take out cancellation and travel cover with our partner insurance company:
If you have any questions, please feel free to contact us by phone or email!
How can I book at the Hotel Alpina?
You are welcome to the Hotel Alpina online via our homepage , but also by email
or book by phone.
Can you book bed and breakfast at the Hotel Alpina?
Yes, we will then deduct EUR 10 per person per night from the half-board price.
For children, this is calculated on a percentage basis.
Is your online booking safe?
The data entered in our online booking form is SSL secured and therefore very well protected.
If you still do not want to send us your credit card details using our form, we ask that you send us this information by e-mail, telephone or fax.
Do I need a credit card to complete the booking?
You can pay the deposit as you wish by credit card or bank transfer.
Will my credit card be charged at the time of booking?
You are also welcome to use your credit card to make the amount of the deposit requested by us.
Many guests have travel cancellation insurance, which is activated as a result.
What are your bank details?
IBAN AT93 3506 40000021 1136
BIC RVSAAT2S064 (SWIFT)
What payment options do you offer?
We accept cash, Maestro and credit card payments at the Hotel Alpina
(Master Card and Visa).
Do I get a confirmation of my online booking?
Of course, you will receive a booking confirmation for every booking.
Can I also book for a larger group?
For special inquiries or for larger groups, we ask you to send us an email
or to contact phone.
Can I also book a double room for single use?
You are welcome to do so.
Here we charge a single room surcharge per night
from Euro 25,- in low season and up to Euro 50,- in high season.
Each room can also be booked for single occupancy.
Can I redeem my Hotel Alpina voucher with you
You are welcome to do so.
Please tell us already at the time of your reservation that you have a voucher and would like to redeem it.
Each of our vouchers has its own voucher number.
Please pass them through when contacting us.
Is there a shuttle option?
We are happy to offer you a chargeable shuttle service through the Plössnig Reisen taxi company.
For more information, please contact us by email, phone or directly with the taxi company
Telephone: +43 (0) 6544 6444
Current reception opening times:
We are there for you from 8:00 a.m. to 9:00 p.m.!
We reserve the right to adapt our reception to requirements, especially in the off-season.
Check-in / check-out times
You can move into your room on the day of arrival from 15:00 – 18:00.
On the day of departure, we ask you to vacate your hotel room for cleaning by 10:00 a.m.
The evening before departure you can ask for a late check-out at the reception if the room is not occupied on the same day,
this is possible. We charge Euro 40,- per room (without board).
For your earlier check-in, a request is possible the day before arrival.
If you move into the room before 15:00 we charge Euro 40,-.
Is it allowed to smoke in the Hotel Alpina?
We keep our rooms and all public areas smoke-free.
You are welcome to smoke on the balconies and terraces.
Can I take my dog with me?
Dogs are accepted at Hotel Alpina,
for the dog we charge € 20,- per day without food.
So that your dog feels at home in the room, we ask you to bring a basket
Or bring a blanket!
We ask for your understanding that the dog is not allowed in the dining room
and can be taken on the lawn.
Does your hotel offer doggy daycare?
We in the hotel directly do not offer dog care.
Gladly this can be booked with Wallner Barbara under +43 664 5132552.
The Hotel Alpina has large parking spaces in front of the hotel,
our guests can park here for free.
Is there a garage for my car or motorcycle?
The Hotel Alpina has no garage space.
Is there a way to charge my electric car?
Our house guests are welcome to charge their car by means of our new e-charging station.
Per recharge we charge €20,-.
Is there a supermarket nearby?
The Spar supermarket can be reached on foot in 5 minutes.
The Billa supermarket can be reached on foot in 10 minutes.
Are the rooms cleaned?
Our hotel rooms are cleaned daily.
How far is the nearest ski lift away?
the Rauriser Hochalmbahnen have 2 valley stations.
The valley station of the gondola lifts is approx. 900 meters from the hotel.
The valley station at the Kreuzboden chairlift can be reached on foot in 3 minutes!
Is there a shuttle to the ski lift?
In winter, the free ski bus stops in front of the hotel every half hour from 9 a.m. and takes you to the lift stations in just a few minutes.
Do you have a wellness area in the house?
The Hotel Alpina has a wellness area with a Finnish sauna, a stone pine sauna and an infrared cabin, which are available to our guests free of charge. Our saunas are open daily from 3:00 p.m. to 7:00 p.m. If you wish, we will be happy to switch them on for you earlier or later.
Do you have bathrobes and bath towels?
Yes, we provide bathrobes and bath towels in the hotel free of charge.
For the sake of the environment, you can get bathrobes directly at the reception.
Do you have an indoor or outdoor pool?
The Hotel Alpina has its own indoor pool which is open daily from 7:00 a.m. to 10:00 p.m.
An outdoor pool is also available to our guests in summer (depending on the weather).
Opening times of the restaurant
Our restaurant is open daily at the following times:
Breakfast: 8:00 a.m. to 10:00 a.m.
Dinner: 6:00 p.m. to 8:00 p.m.
Afternoon snack in winter: 3:00 p.m. to 5:00 p.m.
Do you have a bar in the house?
We have a bar right next to the restaurant in the house, where you can consume delicious mixed drinks and bar drinks.
The curfew is at midnight!
Is there a lift in the hotel?
We have an elevator in the Hotel Alpina.
Not all rooms can be reached by elevator.
Can I buy ski passes in the hotel?
When booking a ski package, you will receive the vouchers for the ski passes directly at the reception upon arrival.
Otherwise you can buy them from the Rauriser Hochalmbahnen.
Do you have a children’s playroom?
We have a lot of space in the basement of the Hotel Alpina for young and old.
For the taller guests we offer a table tennis table and a billiard table.
This is open 24 hours.
Where is the nearest ski rental and the nearest ski school?
In Rauris there are 2 sports shops and 2 ski schools that offer ski rental:
When booking at the Hotel Alpina, you will receive from our partner Adventure ski school (with the guest card to be presented) 10% discount.
Is there an iron / ironing board?
Please contact the front desk if you require an iron / ironing board.
Is there WiFi in the Hotel Alpina?
The entire Hotel Alpina is equipped with WLAN and can be received in every room.
Interior of the rooms
All hotel rooms are equipped with a balcony, bathroom with shower & toilet, room safe, free WiFi, radio reception, telephone & cable TV with a high-quality flat screen.
with a high-quality flat screen.
Is there a hair dryer?
Each bathroom is equipped with a hair dryer.
Can I have my towels changed?
The towels and bath towels are changed as requested.
For the sake of the environment, these are replaced when placed on the floor.
Modification and cancellation of a booking
Can I change / cancel my booking?
Of course you can change or cancel bookings.
However, please note our cancellation policy
What are the cancellation conditions at the Hotel Alpina?
We adhere to the cancellation conditions of the General Terms and Conditions of the Austrian Hotel Industry in the 2006 version.
- up to 3 months before the day of arrival – no cancellation fees
- 3 months to 1 month before the day of arrival – 40% cancellation fee
- 1 month to 1 week before the day of arrival – 70% cancellation fee
- In the last week and no show – 90% cancellation fee
Is it possible to borrow toboggans / bicycles?
In summer, bicycles are available free of charge for young and old.
You are welcome to borrow toboggans from the hotel free of charge in winter.
Do we need snow chains for the trip to Rauris?
We can never predict it exactly, so we ask you to bring snow chains with you to be on the safe side.
Your question is not answered?
We are sorry that we could not answer your question on our homepage.