You are welcome to book at Hotel Alpina online via our website, as well as by email
or by phone. We look forward to hearing from you.

Can I book bed and breakfast at Hotel Alpina?

When booking with breakfast, we deduct €15.00 per adult,
for children aged 4 to 9.99 years €4.50
and for children aged 10 to 14.99 years €7.50 from the half-board price.

The data entered in our online booking form is secured by SSL and therefore very well protected.
If you still do not wish to transmit your credit card details via our form,
we kindly ask you to provide this information by email, phone, or fax.

Do I need a credit card to complete the booking?

You can pay the deposit, as you prefer, by credit card or bank transfer.

Will my credit card be charged when I book?

You can make direct bookings without a credit card, and your credit card will not be charged automatically.
You are welcome to pay the deposit amount we request by credit card.
Many guests have travel cancellation insurance, which is activated as a result.

What are your bank details?

Recipient: Thomas Prommegger GmbH

Raiffeisenkasse Taxenbach
IBAN AT93 3506 40000021 1136
BIC RVSAAT2S064 (SWIFT)

When making transfers, please be sure to state the recipient name exactly as follows: Thomas Prommegger GmbH

At Hotel Alpina, we accept cash, Maestro, and credit card payments
(Mastercard and Visa).

The local tourist tax in the Raurisertal is €3.00 per person per night for guests aged 15 and over.
From May 1, 2027, the local tourist tax will be €3.60 per person per night for guests aged 15 and over.

You will receive a booking confirmation for every booking.

Can I also book for a larger group?

We are happy to welcome groups – in summer and winter.
For special requests or larger groups, we therefore ask you to contact us by email
or phone.

This is certainly possible. Every room can also be booked for single occupancy.
We charge a single-room supplement per night from €30 in the low season and up to €65 in the high season.

You are welcome to redeem your Alpina vouchers.
Please let us know when making your reservation and have your voucher number ready,
so you can provide it to us.

Is there a shuttle service?

We are happy to offer you a paid shuttle service via the taxi company Plössnig Reisen.
For further information, please contact us by email, phone, or directly the taxi company
Plössnig Reisen.

Plössnig Reisen
Phone: +43 (0) 6544 6444
Email: info@ploessnig-reisen.at

Current reception opening hours:

We are here for you from 8:00 AM to 9:00 PM!
We reserve the right to adjust our reception hours, especially in the shoulder season, to meet requirements.
Tel: +43 (0) 6544 6562
info@hotel-alpina-rauris.at

You can move into your room on the day of arrival from 3:00 PM to 6:00 PM.
On the day of departure, we kindly ask you to vacate your hotel room by 10:00 AM for cleaning.

On the evening before departure, you can request a late check-out at reception; if the room is not occupied again on the same day, this is possible. We charge €40 per double room (without meals).

For an earlier check-in, a request is required at least one day before arrival.
If you move into the room before 3:00 PM, we charge €40 per room.
For family rooms and studios, an additional charge applies depending on the number of guests.

We keep our rooms and all public areas smoke-free.
You are welcome to smoke on the balconies and terraces.

Dogs are allowed. We charge €25 per day for your dog, without food.
We ask for your understanding that dogs are not allowed in the dining room
or on the sunbathing lawn.
In the hotel and on the hotel grounds, we also ask you to keep your dog on a leash.

We do not offer dog sitting at the hotel.
However, this can be booked with Ms Barbara Wallner at +43 664 5132552.
About 3 minutes away by car, you will find Barbara’s dog boarding facility right on the right-hand side of the road: Wörtherstraße 10, 5661 Rauris

Hotel Alpina has large parking areas directly in front of the hotel,
where our guests can park free of charge.
One parking space is allocated per room.
Please let us know if you are travelling with large campers or trailers.

Hotel Alpina does not have any garage spaces.

Our in-house guests are welcome to charge their car using our new EV charging station.
We charge a flat rate of €25 per charge.

The Spar supermarket is a 5-minute walk away.
The Billa supermarket is a 10-minute walk away.

Our hotel rooms are cleaned daily.

The Rauriser Hochalmbahnen have two valley stations.
The valley station for the gondola lifts is approx. 900 metres from the hotel.
In summer, only the valley station of the Hochalmbahnen gondola is open.
The valley station at the Kreuzboden chairlift can be reached on foot in 3 minutes (open in winter only)!

In winter, the free ski bus stops directly in front of the hotel every 30 minutes from 9:00 AM and takes you to the lift stations in just a few minutes.

Hotel Alpina has a wellness area with a Finnish sauna, a Swiss stone pine sauna,
and an infrared cabin, which are available to our guests free of charge.
Our saunas are open daily from 3:00 PM to 7:00 PM.
On request, we are also happy to switch them on earlier for you.
Two relaxation rooms are also available for you in the wellness area.

We provide bathrobes and bath towels free of charge at the hotel.
For the sake of the environment, you can pick up bathrobes directly at reception.

Hotel Alpina has its own indoor pool, 11 x 6 metres, 1.45 metres deep, with a constant water temperature of 29°C,
which is open daily from 7:00 AM to 10:00 PM.
A solar-heated outdoor pool, 10 x 5 metres, 1.45 metres deep, is also available to our valued guests
in summer (weather permitting). The temperature depends on the weather conditions.

Our restaurant is open daily at the following times:

Breakfast from 8:00 AM to 10:00 AM
Dinner from 6:00 PM to 7:30 PM
Afternoon snack in winter from 3:00 PM to 5:00 PM

We have a bar right next to the restaurant, where you can enjoy delicious mixed drinks and bar beverages.
Closing time is at 12:00 AM.
The bar remains open as long as guests are in the bar area.
Please note that closing time may therefore vary.

We have a lift at Hotel Alpina.
Not all rooms are accessible by lift.

Ski passes cannot be purchased at the hotel.
When booking a ski package, you will receive vouchers for the booked ski passes directly at reception upon arrival.
You can then redeem these at the Rauriser Hochalmbahnen and receive your ski passes.
Otherwise, you can purchase ski passes at the Rauriser Hochalmbahnen.

In addition, ski passes can also be purchased via the Rauriser Hochalmbahnen online shop.
The “Echt Fair” ticket is the most affordable option for day or multi-day passes.
https://shop.hochalmbahnen.at/

We have a large playroom in the basement for young and old.
For older guests, we offer table tennis and a billiards table.
It is open 24 hours a day.

In Rauris there are 2 sports shops and 2 ski schools that offer ski rental:
Intersport Pirchner and Sport Egger
Adventure Ski School and Maier Ski School

When booking at Hotel Alpina, you receive a 10% discount* from our partner Adventure Ski School (with a guest card to present).
*excluding private lessons

You are welcome to borrow an iron and an ironing board.
Please contact reception if you need an iron/ironing board.

The entire Hotel Alpina is equipped with Wi-Fi, and it is available free of charge in every room.

All hotel rooms are equipped with a balcony, bathroom with shower & WC, in-room safe, free Wi-Fi, radio reception, telephone & cable TV
with a high-quality flat screen.

Every bathroom is equipped with a hairdryer.

Hand and bath towels are changed on request.
For the sake of the environment, they are replaced when you place them on the floor.

Of course, you can change or cancel bookings.
Please note our cancellation policy
//www.hotel-alpina-rauris.at/de/service/stornobedingungen

We adhere to the cancellation conditions of the Austrian Hotel Contract Conditions (AGB) in the 2006 version.

• Up to 3 months before the day of arrival – no cancellation fees
• 3 months to 1 month before the day of arrival – 40% cancellation fee
• 1 month to 1 week before the day of arrival – 70% cancellation fee
• In the last week and no-show – 90% cancellation fee

Especially on New Year’s Eve, demand for places with us is particularly high.
To ensure we can offer all guests a wonderful celebration, we ask for your understanding
that a processing fee of €100.00 applies to every New Year’s Eve cancellation.
A deposit for New Year’s Eve bookings is due up to 6 months in advance;
should a cancellation occur, the cancellation conditions
take effect as usual up to 3 months in advance.
The processing fee of €100 will be retained from the deposit and also applies before the cancellation deadline.
Background: Unfortunately, it happens time and again that places are reserved “just in case” and later cancelled.

We therefore want to be fair and transparent:

• Every cancellation on New Year’s Eve is subject to a processing fee.
• This not only safeguards our planning, but also gives other guests the chance to secure a place with us in good time.

Thank you for your understanding – we look forward to celebrating the New Year with you!

Do you have a voucher from a voucher partnership?
Please note the following:

• Each voucher has its own voucher number.
  Please provide this already when making your enquiry for the desired travel period.
  As only a limited voucher quota is available, vouchers are only valid if they are referenced already at the time of enquiry.
• A reservation with a partner voucher is only valid if the voucher is presented at reception on the day of arrival.
• Rebooking is not possible for bookings made with a partner voucher.
• In the event of cancellation of a booking made with a partner voucher, there are no cancellation fees.
  However, the voucher automatically becomes invalid.

In summer, bicycles are available free of charge for young and old.
In winter, you can borrow free sledges from the hotel.

In general, Rauris is very easy to reach and the roads are regularly cleared in winter. Nevertheless, we recommend bringing snow chains with you – simply as extra security, just in case. This way you are well prepared and can enjoy a relaxed journey – no matter how wintry it gets.

Sometimes something gets left behind on holiday – don’t worry. If you have forgotten a personal item at our hotel when you depart, we will of course be happy to help. Please contact us by phone or email and describe the missing item as precisely as possible. As soon as we have found it, we will be happy to send it to you by post. The shipping costs are borne by the guests – depending on the size, weight, and destination country of the shipment. For payment, we offer various options, such as bank transfer or credit card.

As soon as we have received the amount or you have chosen a shipping option, we will send your lost item to the desired address without delay.