Terms & Conditions

Hotel Alpina Rauris

The General Terms & Conditions for the Hotel Industry in the version of 15 November 2006 apply. You can download them here.

Our bank details for down payments:

Account name: Thomas Prommegger GmbH
Raiffeisenkasse Taxenbach


IBAN AT93 3506 40000021 1136


Down payment:

We ask for a down payment upon binding reservation.
Bank transfer in the EU doesn’t cost any more than an inland transfer when using IBAN and BIC (Swift).



Currently we do have special Covid-19 cancellation terms!

In order to allow our guests to plan their vacation free of worry,

the following cancellation terms are valid for summer-vacations 2020:

If you or anyone of your family catches to coronavirus or if the entry requirements

don’t allow you to enter Austria, you can cancel your vacation due to Covid-19

at no charge up to 7 days before your original arrival.


NEW cancellation terms in winter 2020/21!

Winter 2020/2021:

If you or a member of your family has the coronavirus

or if the entry requirements don’t allow you entering Austria,


you can cancel free of charge up to 14 days before arrival due to Covid-19


In case you or a family member of yours should have the coronavirus during the 14 days before your arrival

we give a 100% guarantee for altering your booking at no charge.

The same way you can alter your booking at no charge

if the entry requirements do not allow you to enter Austria.



General Cancellation

In case you want to cancel your vacation please inform us in time: either via email or telephone.

We hope you understand, that a free cancellation is only possible up to 85 days before arrival.

If you cancel your vacation between 84 and 8 days before arrival, the cancellation  rates are

calculated by the AGBH. According to § 5 Abs. 5.5 - 5.6, they amount to


Up to 3 months before arrival3 months to 1 month before arrival1 month to 1 week before arrival11 week before arrival
Free40% 70% 90%


The full price is due for late arrivals or early departure minus the costs for non-consumed meals.



Take out only travel cancellation insurance:

Payment options:
Payment by EC card, Maestro, Bankomat or cash
Credit card payment is possible!

What you should also know:

  • Prices are per person and night including taxes, but excluding the local tax of € 2 unless described otherwise in the offer.
  • We gladly make you an offer of a booking with breakfast on enquiry!
  • We bill € 8 to € 10 per day without food per dog (depending on size). Please bring a basket or blanket for your dog! Please understand that your dog cannot be brought into the dining hall.
  • The rooms are available to you from 2 pm on your arrival day.
  • We ask you to vacate your room for cleaning on your departure day by 10.30 am.
  • Please call us if you arrive after 6 pm.
  • We also accept credit cards (VISA and Mastercard).
  • Bills can also be settled in cash or with EC card
  • Single rooms available!
  • All rooms are furnished with free WLAN and new flat-screen TVs.
  • 10% discount for all hotel guests with our partner company Skischule Adventure